For those that saw my post yesterday about my fun times with Comcast and Tivo (I suppose the fun times were really had by Todd Vernon), there is an update.

Here is the email I received from Frank, of Comcast, in Philadelphia:

Thank you for the email. In my prior email I was writing specifically regarding Mr. Vernon?s blog and commentary regarding Comcast?s Anti Competitive practices.

Please know that I sincerely apologize for the misinformation that you experienced. Before writing the email to Mr. Vernon I researched your account information and sent an email to our leadership team in Colorado asking them to investigate what occurred, address it appropriately to ensure that is does not happen to another valued Customer, and to reach out to you to correct your experience.

Thank you for being a Comcast Customer!

Personally, I appreciate the response knowing that Frank has little ability to truly effect change in their customer service group, but it was nice and well said. To date, I have not heard from the “Colorado Leadership,” apparently they dont stay up as late as Frank (I received this email at 1:30am EST).

This incident got me thinking about crack. Yes, as in crack cocaine. There is a common belief that crack cocaine is unbelievably addictive, and as such, calling something “crack” refers to the abundant enthusiasm the person has for the item or activity.

Given it was outside work hours, and that much of the conversation Todd and I have at Lijit center on business deals and product expansion, and I tend to not be in the office much, it was pretty interesting watching Todd engage with a subject that he has so much passion about that didnt involve Lijit. Yes, last night, I gave my CEO crack.

And, while it does stretch the metaphor a bit, I do believe that we all need a bit of crack in our daily lives, but like the real crack, too much and passion becomes an obsession, which is never good for anyone.

Whats my crack? Stamping out stupidity. Cant stand it. Cant keep my mouth shut about it. It really doesnt take that much effort to behave in an intelligent manner does it? Oh, and anti-drugs. I am so about an anti drug message. Just Say No, and all that.

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