In 2007, I was sitting in an office trying to think of different areas to grow the interactive agency that had just acquired my agency months prior. I knew that there was money in the usual places: search marketing, web design and the like. I was chatting on IM with a friend of mine that had run afoul of Elliot Spitzer (long before the whores were made public), and there was a blog post about him that ranked #1 for his name.

“Dude, its not that bad,” I said, “the number one result for Micah Baldwin is a kid at Georgia Southern University that wrote a paper about why pot should be legal.”

My friend proceeded to explain to me that he had spoken to several companies about his issue, and at least one had offered to get the offending blog post off the front page of Google.

“They charge $10,000 per spot it needs to be dropped.” He told me.

My jaw dropped.

And, as a test to see if I could do it, I started to blog and tweet.

Since then, the Georgian pot loving Micah Baldwin and I are friends on Facebook, and his paper is nowhere to be seen in the top 10 results on Google, and I have found myself something I love to do, and a member of a community I never knew existed. Bloggers.

Since then I started working with Lijit and traveling the country meeting with really smart people, speaking in front of really smart people and finding that community was something I found really interesting.

Take that with the fact that one of my apparent pluses was that I am “authentic.” Its something that I have never really understood (if I am authentic, and its treated with such positivity, does that mean others are not authentic?).

Today, a friend of mine was at a panel discussion around online reputation management that made me think of the Free Pot Paper, and my place within this larger community. So I tweeted:

Real Tweet

and soon followed that up with:

Authenticity Tweet

Which, of course, caused a few eyebrows to be raised.

Communities have to have very specific structures and rules to survive. Think about it. A community must have an internal way to police itself and to filter out potential members. Communities that survive and thrive have these two elements in place.

For communities to really grow, they must demand a level of conformity from its members. Similarity is rewarded by increased acceptance within the group. Conformity allows for a certain level of dependability and reliability from each member of the community.

Conformity make communities comfortable and drives growth since it makes for a clear understanding of what type of members succeed within the community. Conformity creates the expectations required of each member.

Authenticity, the act of “being real,” implies that to a certain extent the individual has placed himself ahead of the community. “I am being myself, which may, or may not be beneficial to the community.”

Is authenticity bad? No, for the individual it creates a level of trust that doesnt exist naturally. Authenticity rightly so creates the expectation that the individual will place openness and truth above the needs of the community.

The authentic individual, while potentially being praised by the community is also by definition excluded from assuming a true position of power within that community.

Certainly, the suggestion is not that the lack of authenticity grows a community.  The reality is that the community itself has to be authentic, and the members need to conform to the expectations of the community. When each individual works to conform to the greater community, there is some distinct loss of authenticity.

Conformity breeds consistency, reliability and trust. Authenticity breeds credibility and believability. Conformity is about belonging, and as an individual, to truly be authentic, you must be willing to stand slightly outside of your chosen community, and accept the possibility of not being fully belonging.

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    In my eyes conformity contains and protects a community. Non-conformity actually grows a community by disrupting it (market disruption grows markets). Conformity and influence are not mutually exclusive.

    Please see the song "Subdivisions" by Rush for a poetical explanation to all this.
  • Conformity seems to be what we are all doing on every platform from Facebook to Twitter. You use the set parameters for how you post and what you can say.

    I know tons of people who have tried to cheat the systems and eventually they all get kicked out.
  • birds of a feather
  • "I always take real over trying to be real".

    Trying to fit into a community is not authentic and credible unless you truely just fit into it (without trying). You cannot try to be authentic - you either are authentic or not. So I think authenticity enables community and conformity fosters faster growth. Since we have all seen "Matrix" we all know that it is way cooler to take the red pill. Great post, Micah!
  • I think you'd love Ron Burt's work on networks and conformity:
    http://petewarden.typepad.com/searchbrowser/200...

    Communities exist when people trust each other, and that trust comes from visibly following the group norms. If you go outside those norms in some ways, you have a harder job convincing people that they can trust you to follow the others.

    Reputation/gossip is the main mechanism for this. It guarantees that if you let one member of the group down, the others will hear about it and you'll lose their trust too. This makes the risk of offending anyone much higher than in loosely connected groups.

    Think small-town America vs New York. The consequences of being rude in a small community are much higher because you meet the same people and their friends every day, whereas New Yorkers can flip you off with no fear of ever seeing you again.

    Innovation requires going against group norms, since what you're doing is by definition not standard operating procedure, which is why I think it's so closely connected to authenticity.

    Anyway this comment is long enough, I really should work on a post of my own on this, great topic...
  • If you're a nonconformist in a community of nonconformists, does it make you conform and will it help your community grow??
  • If everyone in the community has agreed to follow a set of rules and
    norms, then yes.

    ----------
    Sent wirelessly
  • But then, what's the point of being a nonconformist???

    Conformity makes indeed the community feel comfortable, but that always has been the issue.

    Communities introduce a set of rules based on the values of the (founding) members. In order to be accepted and to find any added-value in joining a community you have to have some match with this set of values and if existing with the goals of the community.
    Therefore, only transparency (authenticity?) from your part as member can help it grow.

    I don't think it's about conformity nor even about fitting in such a micro-society.
    It's about what you can give to the community and what you can receive from this experience.

    Like Pete suggests hereunder innovation and creativity requires going against the flow, but if you join a community where everybody go against the flow, what's the point?
    You may enjoy the ride...just for a while...
  • Very interesting take here, MIcah.

    I don't question that conformity helps grow a community, as members understand what is expected. But couldn't you say on the flip that though they understand the expectations of the community, that conformity doesn't necessarily equate to those members bringing value to the community? Or does conformity and value go hand in hand?

    Great post - making me think.
  • Hmmm - I think conformity lays out the requirements for joining the
    community, and the expectation of value. For example, to be part of a music
    community, you must love music, and have a musical knowledge. If you dont,
    you must first gain one. You must conform to the rules, norms and
    expectations.
  • These brings on the idea of "yes men" in a community. Those that may fall in line with the influencers within a community. This is also likened to the idea that Community can be replaced with the word clique as in a cool kids community. If you want to hang out with the cool kids cheerleader types you can be seen with the chess player kid. That would be a non-conformist ideal. So I guess if my questions is, what if you belong to the non-conformist community? If you conform on something is that acting outside the community social mores? I see a chicken egg thing evolving here. Good post as always Micah.
  • I meant "can't" hang out with chess club kids. Stupid typos...
  • A clique is simple a sub- or mini-community within a community. Think about
    the community as a whole. For it to grow, everyone has to agree to certain
    rules. Even the cliques. Everyone conforms. This is not a bad thing.
  • As someone whose last name brings up more NHL game results than any other search term thanks to a stick-toting cousin, I appreciate the name acknowledgment piece. And as someone who has sadly seen too many communities go without good community engagement and management, I'm really grateful.
  • You have a cousin that plays hockey? Thats rad! But, yes I do agree that
    there are definitive sections of community. There are the members, the
    leaders and the outcasts. Hmmm, maybe thats my next post?
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