Privacy Policy for UmoyaFlame Culinary
At UmoyaFlame Culinary, we are committed to protecting the privacy and security of our students, visitors, and members of our online community. This Privacy Policy outlines the types of information we collect, how it is used, and the steps we take to safeguard your personal data in compliance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa, and the General Data Protection Regulation (GDPR) where relevant.
1. Information We Collect
We collect personal information to provide and improve our services, including interactive cooking classes, live chef demonstrations, recipe development workshops, culinary skills certification, and nutrition and food safety courses. The types of information we may collect include:
- Personal Identifiable Information (PII): This includes your name, email address, postal address, phone number, and payment information (e.g., credit card details collected via secure third-party payment processors like PayFast or similar trusted services). We do not store full payment card details on our servers.
- Demographic Information: Such as age, gender, dietary preferences, or cooking experience levels, which helps us tailor our educational content and services.
- Technical Data: Includes IP addresses, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our online platform.
- Usage Data: Information about how you use our website, products, and services, such as pages viewed, courses enrolled in, duration of live sessions, and interactions with course materials.
- Communications: Records of your communications with us, including customer support inquiries, feedback, and participation in surveys.
2. How We Collect Information
We collect information in various ways, including:
- Direct Interactions: When you register for an account, enroll in a course, participate in a workshop, subscribe to our newsletter, or contact us directly.
- Automated Technologies or Interactions: As you interact with our online platform, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
- Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources (e.g., analytics providers like Google Analytics or payment service providers).
3. How We Use Your Information
We use your personal data for the following purposes:
- To provide and manage your access to our online education and culinary arts services.
- To process your registrations and payments for courses and workshops.
- To deliver personalized content and recommendations based on your learning preferences and history.
- To communicate with you regarding your courses, account, updates, and promotional offers.
- To improve and optimize our website, services, and educational programs.
- To conduct research and analysis to understand our audience and enhance user experience.
- To comply with legal obligations and enforce our terms and conditions.
4. Disclosure of Your Information
We do not sell your personal data. We may share your information with:
- Service Providers: Trusted third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, hosting providers, analytics services, customer support platforms). These providers are contractually bound to protect your data and only use it for the purposes for which it was shared.
- Legal and Regulatory Authorities: When required by law or in response to valid legal requests (e.g., subpoenas or court orders).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure server environments, and strict access controls. Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
7. Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
-
Right to Access: Request access to the personal data we hold about you. - Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure ( "Right to be Forgotten"): Request the deletion of your personal data under certain circumstances.
- Right to Restrict Processing: Request the restriction of processing your personal data under certain conditions.
- Right to Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: Object to the processing of your personal data for certain purposes, including direct marketing.
- Right to Lodge a Complaint: Lodge a complaint with the relevant data protection authority.
To exercise any of these rights, please contact us using the contact details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
8. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our online platform may become inaccessible or not function properly.
9. Links to Other Websites
Our website may contain links to third-party websites that are not operated by us. This Privacy Policy does not apply to such third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
UmoyaFlame Culinary
2847 Mabena Street, Suite 7B
Cape Town, WC, 8001
South Africa